Able Clean agrees to perform the work specified by the Client in professional manner using every care to accomplish a satisfactory service.

CLAIMS AND INSURANCE
ABLE cleaning specialists is insured by full public and employer's liability cover. In case of a complaint, ABLE cleaning specialists requires information within 24 hours by telephone or within 48 hours in writing subsequent to the completed service. No claims can be made against ABLE cleaning specialists after the above time limits.

ABLE cleaning specialists has to have a chance to rectify any problems arising as a result of its work. If the Client is dissatisfied with the work ABLE cleaning specialists has done on his request then ABLE cleaning specialists operatives must be allowed to come back and re-do the job free of charge, otherwise no refund can be claimed.
Any claim must not be used upon new replacement value but upon the current value of the article concerned at the time of work taking place, taking into account wear and tear.

Below is a list of conditions ABLE cleaning specialists cannot be held responsible for:

• Domestic cleaning job not complete due to the lack of suitable cleaning equipment (e.g. vacuum cleaner, mop, sponge, clothes, cleaning liquids etc.)
• Wear or discolouring of fabric becoming more visible once dirt has been removed. Old stains that cannot be removed using normal carpet cleaning methods.
• Existing damage or spillage that cannot be cleaned/removed completely by the cleaner using the provided by the client domestic cleaning products or a standard carpet cleaning equipment.
• Accidental damages due to faulty equipment provided by the Client.
• Accidental damages worth £50 or less.
• Any accidental damages caused by a cleaner working on behalf of ABLE cleaning specialists if there is an outstanding amount owed by the Client to ABLE cleaning specialists (excluding payment due for the cleaning visit when the accident happened).

The Client must allow the cleaner access to hot water and power. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
Key replacement/locksmith fees are paid only if keys are lost by one of our operatives. There is a £30 per location liability limit.

MAINTENANCE
The Client is responsible for the provision of cleaning materials and equipment when booking a regular or one-off cleaning service. Cleaning equipment must be in full working order. In the case where cleaning materials and equipment are not provided/not in full working order, the result from the cleaning visit may not be successful, ABLE cleaning specialists cannot be held responsible and no refund can be claimed by the Client for the job in question.
ABLE cleaning specialists will provide a replacement cleaner should the Client requires cleaning service if his/her regular cleaner is not available.

PAYMENT
Regular cleaning service. The client must pay to ABLE cleaning specialists £12.50 per hour for commercial cleaning & £10.50 for domestic cleaning. A minimum of 2 hours per visit applies.
Payment must be made by debit/credit card, cash or cheque on the day of the cleaning visit or at the end of the month upon receipt of a monthly invoice. The Client's card is charged on a weekly/fortnightly/monthly basis according to the client's request for number of cleaning hours and interval between visits. The Client can change the number of hours and the interval between cleaning visits by giving at least 24 hours notice before the next cleaning visit.

ONE-OFF CLEANING SERVICE
The Client must pay to ABLE cleaning specialists £15.00 per hour for a one-off cleaning visit, minimum of 3 hours per visit applies. Payment must be made by debit/credit card before the cleaning visit or the Client may pay only a deposit at the time of booking and the rest of the amount on the day the job is completed. The Client is responsible for providing the tasks list, cleaning materials and equipment.

CARPET CLEANING
Payment must be made by debit/credit card before the carpet cleaning visit or the Client may pay a deposit on the day of the booking. The balance outstanding should be settled on the day the job is completed. There is a £55 minimum charge.
Please note that in some cases the Client's carpets cannot be cleaned as new because of old or permanent damage/stains which cannot be removed completely using ABLE cleaning specialists carpet cleaning equipment (ABLE cleaning specialists operatives use the latest top of the range PROCHEM extraction systems and chemicals. Situations when such damage/stains occur must not be classified as unsuccessful and a full payment for the job should be made.

END OF TENANCY CLEANING
Payment must be made by debit/credit card before the day of the cleaning visit or the Client may pay a deposit on the day of the booking. The balance outstanding should be settled on the day the job is completed. The standard end of tenancy cleaning does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets. If cleaning of balconies, patios, exterior windows and carpets is required then an extra quote will be provided. If the Client requires cleaning of walls then ABLE cleaning specialists cannot be held responsible for any unsuccessful results or any damage caused to the paintwork. Washing up or laundry are not part of the above service and will not be carried out. The property must be vacated and preferably without furniture, cutlery etc.

CANCELLATION
Regular Domestic Cleaning. The Client may cancel/skip a cleaning visit by giving at least 24 hours notice. If not notified on time ABLE cleaning specialists will charge the full amount for the cleaning visit and no refund can be claimed. The Client may terminate the regular cleaning service by giving one-week notice in writing specifying last cleaning date. The Client must pay to ABLE cleaning specialists any amounts that he/she owes under the agreement. ABLE cleaning specialists reserves the right to cancel the cleaning service with immediate effect due to non payment.

One-off Domestic Cleaning
The Client may cancel/re-schedule a cleaning visit by giving at least 24 hours notice. If not notified on time ABLE cleaning specialists will not refund any deposit paid in advance or will charge a cancellation fee of up to 50% of the quoted price for the booked service.

End Of Tenancy Cleaning
The Client may cancel/re-schedule a cleaning visit by giving at least 24 hours notice. If not notified on time ABLE cleaning specialists will not refund any deposit paid in advance or will charge a cancellation fee of up to 50% of the quoted price for the booked service.

Carpet Cleaning
The Client may cancel/re-schedule a cleaning visit by giving at least 24 hours notice. If not notified on time ABLE cleaning specialists will not refund any deposit paid in advance or will charge a cancellation fee of up to 50% of the quoted price for the booked service.

AFTER CANCELLATION OF THE CLEANING SERVICE
By entering into a service agreement with ABLE cleaning specialists , the Client agrees that after the termination of the cleaning service he/she will not hire or use any home-related services provided by a present or past cleaner introduced to the Client by ABLE cleaning specialists. If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £1,000.

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